If you're not fully happy with your purchase, we accept return or exchange requests within 7 days of delivery, subject to the conditions outlined below.
Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following criteria:
- Items must be unopened, unused, with original packaging and tags attached
- Products must not be damaged, with no signs of contamination
- Limited edition, sale items, and intimate products are non-returnable
- Items purchased as part of a bundle can only be returned as a complete set
All return requests must be initiated within 7 days of receiving your order.
Return Process
Follow these steps to return or exchange your items:
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Contact Customer Service
Email us at [email protected] with your order number and reason for return.
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Wait for Approval
Our team will review your request and send return instructions within 1–3 business days.
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Ship the Product
Package your item securely and ship it to the provided address with the return label.
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Receive Refund or Replacement
Once we receive and approve your return, we'll issue a replacement or a coupon code refund.
We recommend taking pictures of your return package before shipping as proof of condition.
Shipping Costs
Shipping costs for returns are determined by the reason for your return:
Defective Products
If an item is defective, damaged during shipping, or incorrectly shipped, we will cover both return and replacement shipping costs.
Change of Mind
If you simply changed your mind or ordered incorrectly, you are responsible for return shipping costs.
Please keep the shipping receipt until your return is processed.
Important Notes
Please be aware of these additional policy details:
- Items must be returned in original condition with all labels and packaging
- Shipping fees are non-refundable
- Dream Skin Nepal is not liable for returns lost in transit
- Returns from unauthorized sellers will not be accepted
- Refunds are only provided in the form of coupon codes
- No refunds for allergic reactions or skin issues
We reserve the right to reject unreasonable or late return requests.
All disputes will be handled at Dream Skin Nepal's discretion.